Economist Jason Murphy says that companies use customer satisfaction ratings because a shining display of star feedback has become the nuclear power sources of the modern economy.
More on this study and the starratings will appear in a subsequent post.
关于这项研究的更多信息和星级评价将在后续的一篇文章中发布。
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We are not aware of any hotels within these brands that have fallen below their current starratings and it is absolutely not our intent for them to do so.