But amid the bureaucratic bungling and fingerpointing, family members also found someone to trust: John Goglia, head of the National Transportation Safety Board panel investigating the crash.
CNN: Families of ValuJet victims attend NTSB hearings
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The bureaucratic fingerpointing erupted shortly after President Obama on Tuesday blamed "a mix of human and systemic failures" for the incident and directed that preliminary findings into the matter be delivered to the White House by Thursday.