In addition to the two testing views already discussed (customercentric and specification centric), WSTF also provides a third view: forward looking scenarios.
除已讨论的两个测试视图外(以客户为中心和以规范为中心)，WSTF还提供了第三个视图：前瞻性场景。
2
It has, for example, the right infrastructure to help companies to move to a customer-centric business model improving customer service.
例如，它提供的基础结构可以帮助公司转移到以客户为中心的业务模型，从而改进客户服务。
3
However, as mentioned above, CRM is not just a technology but rather a comprehensive, customer-centric approach to an organization's philosophy of dealing with its customers.