This representation shows the relationship between roles and processes at a high level of abstraction, which is suitable for getting an overview of a business process.
该表示在最高的抽象层次上展示了角色和过程之间的关系，这适用于概括了解业务过程。
2
Customer relationship management (CRM) consists of the processes a company USES to track and organize its contacts with its current and prospective customers.
客户关系管理指公司用来跟踪和组织和现有及潜在客户联系的过程。
3
More than 40 companies have introduced apps for business processes, including customer relationship management, e-billing and accounting.