Citizen's Charter
noun
- a document setting out the rights of citizens, especially a British government document of 1991, guaranteeing citizens the right of redress where a public service fails to meet certain standards公民宪章（陈述公民权利的文件, 尤指英国政府1991年颁布的公文, 保证公民在公共服务未达确切的标准时有接受赔偿的权利）。