Customer experience

Customer experience (CX) is the product of an interaction between an organization and a customer over the duration of their relationship. This interaction includes a customer's attraction, awareness, discovery, cultivation, advocacy and purchase and use of a service. It is measured by the individual's experience during all points of contact against the individual's expectations. Gartner has recognized the importance of managing the customer's experience.

单词	Customer Experience Management
释义	Customer Experience Management 英语百科 Customer experience Customer experience (CX) is the product of an interaction between an organization and a customer over the duration of their relationship. This interaction includes a customer's attraction, awareness, discovery, cultivation, advocacy and purchase and use of a service. It is measured by the individual's experience during all points of contact against the individual's expectations. Gartner has recognized the importance of managing the customer's experience.
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Customer Experience Management

Customer experience