Zip tone

In telephony, a zip tone is a tone an automatic call distribution system makes to alert an agent in a call center environment that they are about to be connected to a customer. CIC by Interactive Intelligence calls it a whisper tone. The tone can be customized to hint at the nature of the call, so the agent can answer the call with the appropriate greeting.

单词	Zip tone
释义	Zip tone 英语百科 Zip tone In telephony, a zip tone is a tone an automatic call distribution system makes to alert an agent in a call center environment that they are about to be connected to a customer. CIC by Interactive Intelligence calls it a whisper tone. The tone can be customized to hint at the nature of the call, so the agent can answer the call with the appropriate greeting.
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