Help desk software

Help desk software refers to a computer program that enables customer-care operators keep track of user requests and deal with other customer-care-related issues. It is what makes customer-care service efficient and enterprising.

Generally, help desk software is part of an umbrella category called service desk, which includes asset management and IT service management. Often-times, the two terms are used interchangeably. Nevertheless, help desk software specifically refers to the system that addresses customer queries.