unified messaging

You can use these tests to isolate problems that occur or to help you troubleshoot Unified Messaging.

The Unified Messaging server encountered an error during the call with ID "%1" while trying to read from Active Directory.

This topic provides an overview of networking and telephony components and concepts that you must have to understand Unified Messaging.

The prompts that are used by the Unified Messaging server to help callers move through the menus should not be replaced or changed.

This parameter specifies the name of the Unified Messaging mailbox policy to be associated with the user.

This event may be caused if the Unified Messaging Service is unable to take exclusive access to a required object.

The IP gateway or IP PBX did not respond to a PING request from the Unified Messaging server.

Unified Messaging combines multiple messaging infrastructures into a single messaging infrastructure.

The Unified Messaging server encountered an error while trying to access Active Directory in the call with ID "%1" .

Make sure that you install this on each Unified Messaging server in the Dial Plan for which you want the language to be available.

The Unified Messaging server encountered an error when trying to access the mailbox for user "% 1 " .

The user will not be able to log on to the Unified Messaging system until their PIN is reset .

The Unified Messaging server failed to exchange the required certificates to enable Transport Layer Security (TLS) with an IP gateway .

Outlook by Phone requires interaction with the Client Access server and with the Mailbox server through the Unified Messaging server.

Therefore, a single Unified Messaging server can only be associated with multiple dial plans that have the same security configuration.

The operating system was unable to create job object "%1" during the initialization of the Microsoft Exchange Unified Messaging service.

This property is adjusted to indicate that the mailbox is no longer provisioned for Unified Messaging.

This topic discusses the message flow for incoming messages that are received by an Exchange 2007 Unified Messaging auto attendant.

For more information about the system prompts that are used in Unified Messaging , see Understanding Unified Messaging Audio Prompts .

Unified messaging funnels email, fax and voice-mail messages into a mailbox that can be accessed by a PC.

UM dial plans Exchange 2007 Unified Messaging is installed with a set of audio files that are used as the default prompts for UM dial plans.

Unified Messaging combines voice messaging, fax, and e-mail messaging into one store, accessible from a telephone and a computer.

The prompt publishing point for a UM dial plan is automatically set at the time that the first Unified Messaging server joins the dial plan.

When IP-based authentication is used in Unified Messaging, the Unified Messaging server verifies that the IP address is allowed to connect.

Exchange servers that have the Client Access server role or Unified Messaging server role installed do not have message tracking logs.

The system prompts that are copied to the Unified Messaging server are used as the default prompts for UM dial plans and auto attendants.

Unified Messaging combines voice messaging, fax, and e-mail messaging into one store that can be accessed from a telephone and a computer.

The Microsoft Exchange Unified Messaging service failed to create an instance of the Unified Messaging Worker Process.

The absence of a hunt group prevents the Unified Messaging server from knowing the origin or location of the incoming call .

Use this text field to select the Unified Messaging mailbox policy that you want to associate with a user's mailbox.

After you install the Unified Messaging server role, you must associate the Unified Messaging server with at least one UM dial plan.

Exchange 2007 Unified Messaging combines voice messaging, and e-mail messaging into a single messaging infrastructure.

The Set-UMDialplan cmdlet can be used to set various properties on a Unified Messaging (UM) dial plan.

The Microsoft Exchange Unified Messaging service will attempt to start in unsecured mode.

Exchange 2007 Unified Messaging enables you to create one or more auto attendants depending on the needs of your organization.

The UM dial plan is then associated with at least one Unified Messaging server.

After you run the script, the Microsoft Exchange Unified Messaging service must be restarted on each Unified Messaging server.

The Unified Messaging server was unable to issue a Session Initiation Protocol (SIP) Option request to the IP gateway or IP PBX named "%1" .

To resolve this issue, ensure that the IP gateway is available and online and that the Unified Messaging configuration is correct.

A Unified Messaging server can be associated with UM dial plans that have different security settings.

The Unified Messaging server failed to register for directory change notifications on the Servers container.

An important aspect of your network security is the ability to protect your Unified Messaging infrastructure.

For a list of Unified Messaging languages, see Understanding Unified Messaging Languages.

If you delete the Unified Messaging hunt group, the associated IP gateway will no longer service calls with the specified pilot number.

A Unified Messaging configuration data file has been modified and the new changes do not match the expected schema.

The Microsoft Exchange Unified Messaging Worker Process (UMWorkerProcess. Exe) was unable to start.

The following figure illustrates the relationships between the Unified Messaging objects that are found in Active Directory.

By increasing the level of security within your Unified Messaging environment, you increase the level of security for your whole network.

Installing and running the Unified Messaging server role in a virtual environment is not supported.

This topic explains how a custom prompt is copied to all computers that have the Unified Messaging server role installed.

This language setting affects only the default system prompts that are provided after the Unified Messaging server role is installed.

The Unified Messaging server will not load the fax components if the dial plan does not support faxing.

For more information about how to help configure VoIP security in Unified Messaging, see Understanding Unified Messaging VoIP Security.

The UMRecyclerConfig. Xml file no longer contains a security setting for a Unified Messaging server.

This includes using the security-related configuration options for your Unified Messaging servers and UM-enabled users.

The Unified Messaging dial plan FQDN is used as the name of its corresponding location profile.

The status parameter lets you stop call processing so that the Unified Messaging server can be taken offline in a controlled way .

Incoming calls are stored in two files until the Unified Messaging server has sent the messages.

Therefore, the contents of the files and subdirectories on the first Unified Messaging server to join the dial plan should be backed up.

A Unified Messaging server can be associated with a single or multiple UM dial plans.

We recommend that all customers who plan to deploy Exchange 2007 Unified Messaging obtain the assistance of a Unified Messaging specialist.

For more information about Unified Messaging mailbox policies, see Understanding Unified Messaging Mailbox Policies.

For more information about Unified Messaging message flow and routing, see Overview of the Unified Messaging Call Processing.

This topic discusses the message flow for incoming voice and fax messages that are received by a Unified Messaging server.

Learn about procedures for managing and configuring unified messaging in the product documentation for managing unified messaging servers.

For more information about Unified Messaging Active Directory objects, see Overview of Unified Messaging Active Directory Objects.

Exchange 2007 Unified Messaging provides a single point of message administration for Exchange administrators in an organization.

For more information about Unified Messaging auto attendants, see Understanding Unified Messaging Auto Attendants.

For detailed information about files that are located at the UM prompt publishing point, see Unified Messaging Server Data.

For more information about Unified Messaging message flow, see Overview of the Unified Messaging Call Processing.

For more information about Unified Messaging language packs, see Understanding Unified Messaging Languages.

For more information about understanding Unified Messaging dial plans, see Understanding Unified Messaging Dial Plans.

By default , however , the operational status of the Unified Messaging server is set to enabled after installation .

Several performance objects, which contain many performance counters, are installed when you install the Unified Messaging server role.

For more information about Unified Messaging architecture, see Unified Messaging Architecture.

You can only use this parameter if you are installing either the Client Access server role or the Unified Messaging server role.

The Get-UMMailboxPolicy cmdlet displays the properties and values of a Unified Messaging (UM) mailbox policy.

Unified Messaging will not notify the user when their PIN is about to expire.

In a dial plan that has multiple Unified Messaging servers, the prompt publishing point represents a single point of failure.

For more information about Unified Messaging audio prompts, see Understanding Unified Messaging Audio Prompts.

All SMTP mail submitted from a Unified Messaging server must be submitted to an Exchange 2007 Hub Transport server.

For information about backing up and restoring custom audio prompts, see Unified Messaging Server Data.

Installing and running the Unified Messaging server role in a virtualized environment is not supported.

The Unified Messaging server failed to register for directory change notifications on the UM HuntGroup container.

Exchange 2007 Unified Messaging may require that you install, deploy, and maintain IP gateways to work with IP Centrex.

When the mail-enabled user is enabled for Unified Messaging, the settings from a UM mailbox policy are applied to the user.

You can also filter the errors or events that have been generated by a Unified Messaging server by category.

You cannot install the Unified Messaging server role on a computer that already has Microsoft Speech Server installed.

The Microsoft Exchange File Distribution service is installed together with the Unified Messaging server role.

For more information about VoIP security in Unified Messaging, see Understanding Unified Messaging VoIP Security.

Unified Messaging uses the VoIP protocols Realtime Transport Protocol (RTP) and SIP to communicate with other devices and servers.

After the UM IP gateway is deleted, Unified Messaging servers will no longer accept new call requests from the IP gateway.

The state of the Unified Messaging Worker Process has changed.

This error may have been caused by network connectivity issues between Active Directory domain controllers and the Unified Messaging server.

After the new UM dial plan is created, a Unified Messaging server must be associated with the UM dial plan.

The Microsoft Exchange Unified Messaging service failed to start.

The Unified Messaging server will attempt to recover from this exception.

The Unified Messaging Worker Process has started grammar generation for Automatic Speech Recognition.

For more information about Unified Messaging IP gateways, see Understanding Unified Messaging IP Gateways.

Remote The Test-UMConnectivity cmdlet tries to connect to a remote Unified Messaging server by placing a call through an IP gateway.

For more information about UM auto attendant message routing, see Unified Messaging Auto Attendant Call Processing.

The Unified Messaging (UM) IP gateway is a container object that logically represents a physical IP gateway hardware device.

The Unified Messaging server was unable to create a message for the fax call with ID "%1" .

This list is presented to the administrator when a user is being enabled for Unified Messaging.

Unified Messaging servers also process and route incoming calls that are received by Outlook Voice Access users.

For more information about Unified Messaging concepts, see Overview of Unified Messaging Components.

Learn more about unified messaging management with the resources on this page.

Learn more about unified messaging deployment with the resources on this page.

For more information about Unified Messaging errors and events, see Unified Messaging Errors and Events Reference.

This download contains pre-recorded prompts and text to speech data for languages supported by Exchange unified messaging.

Unified Messaging hunt groups are critical to the operation of the Unified Messaging system.

Unified Messaging offers an integrated store for all messages and access to content through the computer and the telephone.

For more information about subscriber access in Exchange 2007 Unified Messaging, see Understanding Unified Messaging Subscriber Access.

For more information about Unified Messaging dial plans, see Understanding Unified Messaging Dial Plans.

A Unified Messaging server will not process incoming calls unless the operational state is set to enabled.

These audio files are played by a Unified Messaging server to incoming internal and external callers.

For more information about Unified Messaging Play on Phone message flow, see Unified Messaging Play on Phone Call Processing.

This command installs the Mailbox server role, Client Access server role, Unified Messaging server role, and the management tools.

The Unified Messaging server failed to submit the message to the Hub Transport server using header file "%1" .

However, before the user can access the Unified Messaging system, the system prompts them to input their PIN.

The Unified Messaging server depends on the Hub Transport server and Mailbox server.

If the Unified Messaging server is starting in unsecured mode, a certificate is not needed.

Associating these Active Directory objects in this manner delivers the Unified Messaging services by using Active Directory.

A folder is created for each language pack that you install on the Unified Messaging server.

The Unified Messaging server was unable to retrieve the IP address for IP gateway "%1" .

For more information about the security permissions that are related to Unified Messaging, see Configuring Unified Messaging Permissions.

Company users or subscribers who are dialing into the Unified Messaging system can access their mailbox using Outlook Voice Access.

The Unified Messaging server will look for a valid certificate in this order.

It can be located on any server that can be accessed by the Unified Messaging servers that are associated with a particular dial plan.

The Unified Messaging Worker Process has completed the scheduled speech grammar generation.

This parameter specifies whether Unified Messaging (UM) integration is enabled in Outlook Web Access.

An administrator with the appropriate permissions chose to disable all incoming calls immediately on Unified Messaging server "%3" .

This diagnostic test can be run only on a local Unified Messaging server.

Administrative permissions are required to manage the Unified Messaging server.

By default, diagnostic logging is enabled on a Unified Messaging server but is set to the lowest level.

For more information about voice calls and message routing, see Unified Messaging Voice and Fax Call Processing.

The Client Access, Hub Transport, Mailbox, and Unified Messaging server roles can coexist on the same computer in any combination.

This topic discusses how you can increase protection for the Unified Messaging network data and servers in your organization.

For more information about SIP security and TLS, see Understanding Unified Messaging VoIP Security.

There are several security methods listed in the previous table that you can use to protect your Unified Messaging environment.

Small dial plans that serve hundreds of users or fewer may have only one Unified Messaging server.

A Unified Messaging server will communicate only with IP gateways or IP PBXs that are listed as a trusted SIP peer.

Use this check box to force the user to reset their Unified Messaging PIN when they access the Unified Messaging system from a telephone.

These voice prompts help the user to navigate and interact with the Unified Messaging system by using touchtone or speech inputs.

For more information about the steps that are needed to deploy Unified Messaging, see Post-Installation Tasks.

For more information, see Understanding Unified Messaging VoIP Security.

Pilot numbers are used to route incoming calls to Unified Messaging servers.

The Unified Messaging server also retrieves storage quota information from the Mailbox server.

The Microsoft Exchange Unified Messaging service has created a new Unified Messaging Worker Process.

For more information about how to manage the Unified Messaging objects that you create, see Managing Unified Messaging Objects.

This topic provides information that will help you manage the Unified Messaging (UM) server role.

If the Unified Messaging worker process is stopped by a third-party application.

The File Distribution service is used to distribute offline address book files and custom Unified Messaging prompts.

The software-based UM Test Phone application is also available to test and troubleshoot connectivity for Unified Messaging.

This command uninstalls the French Canadian Unified Messaging language pack from the server .

For more information about Understanding Unified Messaging Users.

For more information about UM-enabled users, see Understanding Unified Messaging Users.

If the Microsoft Exchange Unified Messaging service is started in unsecured mode, it will start correctly.

The following figure shows the methods of encryption that you can use to protect Unified Messaging.

For more information about how to install a UM language pack, see How to Add a Unified Messaging Language to a Unified Messaging Server.

The Unified Messaging Web services are installed on a computer that has the Client Access server role installed.

For more information about UM IP gateways, see Understanding Unified Messaging IP Gateways.

For more information about voice and fax message flow, see Unified Messaging Voice and Fax Call Processing.

For more information about Play on Phone message flow see, Unified Messaging Play on Phone Call Processing.

A subscriber is an internal business user or network user who has been enabled for Unified Messaging and has an Exchange 2007 mailbox.

Provides speech processing services for Unified Messaging.

Performing a new deployment or upgrading a legacy voice mail system requires significant PBX and Exchange 2007 Unified Messaging knowledge.

For more information about how to add a Unified Messaging server to a dial plan, see How to Add a Unified Messaging Server to a Dial Plan.

To resolve this error, restart the Microsoft Exchange Unified Messaging service.

No IP gateways were found for the Microsoft Exchange Unified Messaging service.

For more information about VoIP security and configuring MTLS, see Understanding Unified Messaging VoIP Security.

ASR enables callers to use voice commands to interact with the Unified Messaging system.

This topic discusses the message flow for incoming Outlook Voice Access calls to an Exchange 2007 Unified Messaging server.

The Unified Messaging Worker Process has started grammar generation for these dial plans.

The default path is set to the first Unified Messaging server when it is added to a UM dial plan.

The Unified Messaging server encountered an error when generating or updating a grammar file.

This parameter specifies whether Unified Messaging is enabled on Outlook Web Access.

Review recommended steps you should perform to plan for the deployment of the unified messaging server role.

The call is transferred to the Private Branch eXchange (PBX) and then to the Unified Messaging server .

Each Unified Messaging performance object measures an aspect of UM performance.

The Unified Messaging server will use default configuration data for the user.

Automatically when a Unified Messaging server joins a UM dial plan.

For more information about Unified Messaging, see Unified Messaging.

This topic discusses the performance counters for Unified Messaging (UM).

The Microsoft Exchange Unified Messaging service could not be stopped.

Generation of the speech grammar files on the Unified Messaging server has been canceled.

A subscriber can use Outlook Voice Access when they access the Unified Messaging system from an external or internal telephone.

Add the servers that are running the Unified Messaging server role to the SIP dial plan.

The UM server must also be added to a UM dial plan before it can process calls for Unified Messaging.

An unhandled exception occurred in a Unified Messaging Worker Process: "%1" .

After it connects, it will perform connectivity checks on the remote Unified Messaging server and the media paths.

The Unified Messaging server sends information back to User 1 that indicates to whom the voice message was routed.

The UM language packs that are used by the UM dial plan are installed on the Unified Messaging server.

A process in which Unified Messaging (UM) dials or transfers calls.

These logs include errors and events that occur on a Unified Messaging server.

After a user is enabled for UM, the user's Unified Messaging properties are stored in the user properties and the user's mailbox.

For more information about the steps that you must follow to deploy Unified Messaging, see Post-Installation Tasks.

Back up your custom Unified Messaging audio prompts if you previously modified them.

The Unified Messaging server role is designed to provide Unified Messaging (UM) for Exchange 2007 recipients.

Use the different types of certificates that are used with Unified Messaging to implement TLS.

This topic gives you information about the diagnostic tests and the UM Test Phone for testing a Unified Messaging server.

Use this list to manage attributes that are specific to Unified Messaging.

Therefore, the user was locked out by the Unified Messaging (UM) system.

To install a UM language pack, the Unified Messaging server role must already be installed.

Exchange 2007 Unified Messaging gives subscribers access to the Unified Messaging system.

This allows the IP gateway to communicate with the Unified Messaging server.

If you do not have a certificate, communication between clients and the Client Access or Unified Messaging server will be unencrypted.

You cannot use the. Msi file for UM language packs to install Unified Messaging language packs.

You must create the UM mailbox policy before you enable Unified Messaging for a user's mailbox.

If an application exception occurs in the Unified Messaging worker process.

It is a security best practice to implement strong PIN requirements for Unified Messaging users.

Voice mail messages submitted by Unified Messaging servers.

The first code example displays the Unified Messaging mailbox PIN properties for all UM-enabled users.

To enable the server to answer incoming calls, you must add the Unified Messaging server to a dial plan.

Exchange 2007 Unified Messaging is used to provide call answering, Outlook Voice Access, and auto attendant services.

The Enable-UMMailbox cmdlet enables Unified Messaging for an existing mail-enabled Exchange 2007 user.

The Unified Messaging Web service was unable to process a "%1" request for user "%2" .

Enable mutual-TLS between IP gateways or IP PBXs and an Exchange Unified Messaging (UM) server.

If User 3 does not answer the call, the call is diverted to the Unified Messaging server.

If a valid certificate is not found, the Unified Messaging server will generate a self-signed certificate.

Considering these two factors, mutual TLS is a better choice for protecting the VoIP network traffic in your Unified Messaging environment.

The stream of IP data is then passed on to the Unified Messaging server.

Some of the following topics discuss how to plan and configure a split permissions model for Unified Messaging.

This parameter is used to link mailboxes to dial plans and Unified Messaging servers to dial plans.

The Unified Messaging-enabled user "%1" is not configured to receive fax messages.

A valid Exchange recipient mailbox has been created and enabled for Unified Messaging.

The default startup time for the Microsoft Exchange Unified Messaging service is 120 seconds.

This parameter specifies the user to enable for Unified Messaging.

Subscribers who use Outlook Voice Access can access the Unified Messaging system by using the telephone keypad or voice inputs.

When you enable a user for Unified Messaging, you set the UM property on the user's Mailbox object.

When you enable a recipient for Unified Messaging, you are setting a specific property on the user's mailbox.

For more information about how to customize greetings, see Understanding Unified Messaging Audio Prompts.

Unified Messaging Exchange 2007 includes support for Unified Messaging (UM).

A simulator allows a client to connect to the Unified Messaging server.

The Microsoft Exchange Unified Messaging service has requested that a new Unified Messaging Worker Process be created.

The Unified Messaging server checks the user's mailbox storage quota.

The potential has been demonstrated in Unified Messaging Systems.

Associate the Unified Messaging servers with the UM dial plan.

The Unified Messaging server detected corrupt user configuration data for user "%1" .

This means that the SIP data and the media channels that are used by Exchange 2007 Unified Messaging will both be encrypted.

"%1" Active calls have been disabled on the Unified Messaging server.

The Unified Messaging server answers the call and records a message.

Manage Unified Messaging using scriptable commands.

The Microsoft Exchange Unified Messaging service detected a corrupted PIN for user "%1" .

For more information about how to manage Unified Messaging objects, see Managing Unified Messaging Objects.

Unified Messaging enables Exchange 2007 recipients to store e-mail, voice mail, and fax messages in one Inbox.

Restart the computer that has the Unified Messaging server role installed.

For more information about how to troubleshoot a Unified Messaging server, see Unified Messaging Server Issues.

The following is a list of the Unified Messaging errors and events.

In Exchange 2007 SP1, Unified Messaging also resolves internal extension numbers against all users in the Active Directory forest.