call-centres

The bank has also opened staff training centres, call centres and a software development centre.

According to the documentary we each spend a day a year talking to call centres.

Lloyds TSB has also been able to close one of its 11 manned call centres, reaping "very attractive" cost savings, says Ms Jones-Evans.

Please note that any calls to any of our call centres will be recorded for training and quality assurance purposes.

The first step, officials argue, is to encourage consolidation among the country's many small call centres, with less than 100 seats.

Call centres have become ubiquitous as a tool for companies to sell their goods, gather information or deal with customers' complaints.

Brightening, Mrs McDonald remarks that all of her grandchildren remaining in India have found good jobs in call centres.

A few call centres have already got a toehold in the market and expect to expand fast when the cables arrive.

Later, India emerged as a champion exporter of services, ranging from computer software to back office work, call centres, and R&D.

IBM is doing cutting-edge research and development in India and writing valuable software, as well as running low-cost call centres.

But speech-recognition systems do not necessarily spell the end for manned call centres.

He has stumbled on a truth that most people who run call centres, including his own employers, have forgotten.

Jabra is the leading brand of communications company GN, which includes headsets for mobile phone users, offices and call centres.

The latest cuts come in RBS's manufacturing division, which includes technology, call centres and group property.

Two thirds of UK call centres fail to protect their workers against hearing damage from noise, a report warns.

Despite popular perceptions, that does not mean an end to offshore call-centres.

But otherwise, the telephone is increasingly unfit not just for call centres but for most other business purposes too.

Local banks and insurance companies, which are in growing need of their own call centres, guarantee some growth.

Talking to friends on the phone is nice but talking to people in call centres, no matter how cheery and upbeat their tone of voice, is not.

The operator this week also pledged to return 5, 000 jobs in call centres to the US that had been moved overseas.

Call centres could train lots of managers, who could then apply their experience to other industries.

Keiko Suehiro, director of the labour ministry's employment bureau in Nagasaki, says there has been some success with call centres.

He also maintains that call centres can be critical to process.

Will improved communications attract call centres to Africa?

Call centres were reorganised, which made many posts at the department stores redundant.

A larger share could cope in business-process outsourcing (call centres and the like).

Miss Garweg said that women who had worked in call centres had been offered jobs on telephone sex lines.

Thousands of final-year degree students are preparing to accept low-paid work in bars, supermarkets and call centres, according to figures.

Last week I watched Phone Rage, a Channel 4 documentary about call centres.

Africa could break into the global market for light manufacturing and services such as call centres.

Traditionally companies have offshored activities such as call centres.

What makes call centres work?

Service companies, for example, contract out customer complaints to foreign call centres and then wonder why their customers hate them.

Attrition rates are as high as 40 per cent in industries such as call centres and outsourcing.

The study found Hong Kong has the best-performing retail banks in key areas such as branches, call centres and mobile sales force.

How the Philippines beat India in call centres

Call centres and contempt for the customer

Train The Trainer For Call Centres