E-tailers have been having a hard time recently following the collapse of high-profile sports etailer, boo.com, and investors have become increasingly wary of online etailing ventures.

BBC: Wine e-tailers merge

All this may seem obvious, but it is clearly worth me prattling on about it, because the recently released 14th Annual Mystery Shopping Study by the etailing group found some appallingly bad behavior among merchants on this topic.

FORBES: Abandoned Online Shopping Carts: How to Close Those Deals