Is fearful of "losing control of the message" — which is probably a non-differentiating, feature-driven, "we-oriented" message that's boring and alienating customers anyway.
害怕“失去对于信息的控制”——正是这种无区别、追求正面而且“以我们为准”的信息让客户讨厌并且离去。
2
Another differentiating element is service heterogeneity or variability which determines a difficulty to control and standardise a service outcome (Palmer, 1998).
另一个微分单元是服务的异质性或可变性确定难以控制和标准化的服务结果(帕尔默,1998年)。
3
Thus, cells respond to regular growth control, differentiating the process from neoplasia.