A common response in a client survey by women who had given birth at rural health centers in the Mutasa district of Zimbabwe is that they were hit by staff during delivery.
The customer report was only based on customer Satisfaction Survey, the delivery performance was not analyzed, such as premium freight and delivered product PPM.
顾客满意度报告仅仅基于顾客满意度调查表，实际的交付业绩没有分析，如超额运费，交付产品的PPM。
3
We conducted field survey on community health services (CHS) in 6 pilot cities of east, middle and west China, analyzed the service delivery conditions of CHS institutions run by different ownerships.