Moss and Tilly counter that worker deficiencies lie less in job-specific skills than in such attributes as motivation, interpersonal skills, and appropriate work demeanor.
莫斯和蒂莉反驳说，员工的缺陷不在于工作技能，而在于动机、人际交往能力和适当的工作举止等品质。
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For more mundane tasks, working the counter at Starbucks or answering phone calls at AOL, it’s pretty unlikely that the average worker will figure out a better way of doing things on their own.