This he did, and I well remember him saying to the manager, "Here is Mr. Kaunda who is a responsible member of the Urban Advisory Council, and you treat him like a common servant."

The Lynwood city Council in California chose to use iPads instead of laptops because there's no need for a wireless or wired connection, says Roger Haley, city manager.

This group is not a formal organization or council. This team represents every manager who is not part of the executive leadership team, from senior managers to middle managers to line managers.