In addition, Ashforth and Humphrey(1993) indicated that performing emotional labor may help employees to psychologically distance themselves from unpleasant situations.
另外,阿什福斯和赫胥黎(1993)指出进行情绪劳动可能帮助员工在心理上远离不愉快的情形。
2
Ashforth and Humphrey(1993)suggested that emotional labor actually may make interactions more predictable and help workers to avoid embarrassing interpersonal problems.