A multi channel capability adding self-service, mail, call center and partners was desired to off load the case workers and process customer needs in a timely fashion.
Because the telecom industry customer base is bigger, in the high risk early warning management and high value clients from network management, call center irreplaceable become a important channel.
There is a major difference in function between a sender-receiver channel pair and a requester-server channel — for more information, see the WebSphere MQ V7 information center.
发送方-接收方通道对和请求方-服务器通道在功能方面有着很大的区别———更多信息请参阅WebSphere MQ V 7信息中心。