None of the big accountancy firms wants churnrates to fall too far, if only to keep the performance bar high.
就算是想维持出色的业绩报告,也没有一家大型会计事务所希望流失率降得太低。
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Banks are experiencing higher customer churnrates and the survey revealed a significant shortfall between consumer service demands and the current capacity of Banks to meet those demands.
"There is constant churn in the retail industry, which has one of the highest turnover rates of any business," says John Challenger, CEO of Challenger Gray.