Automatic call Distribution for the call center environment; and Computer Telephony integration, which controls callrouting and data integration.
自动呼叫分配呼叫中心环境和计算机电话集成，控制呼叫的路由和数据集成。
2
With this approach, you create a centralized management solution by configuring generic routing logic into each appliance and then have the script call external routing rule services.