In most cases, however, you will start developing your own process by assembling reusable building blocks from method content as well as predefined process patterns that we call capability patterns.

In addition to providing an audit trail of each vehicle and employee, the SOS-03 has bi-direction phone conversation capability and emergency help call function.

A multi channel capability adding self-service, mail, call center and partners was desired to off load the case workers and process customer needs in a timely fashion.