Interaction and Collaboration services — Presents a service or set of services to a human user through a browser, PC, mobile device, voiceresponse system, etc.
In this situation, a voiceresponse unit can reduce the cost of customer service by providing information and simpler or more common transactions.
在这种情况下，可以使用一个语音应答系统为比较简单或常见的问题提供信息，这会减少客户服务的成本。
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Unlike traditional Web applications, you can't just open up a Web browser and surf on over to your VXML file; at least, not if you want a voiceresponse.