There were even claims that IT had improved the performance of the service sector significantly, although macroeconomic measures of productivity did not reflect the improvement.
甚至有人声称，它大大改善了服务部门的业绩，尽管生产率的宏观经济措施没有反映出这种改善。
3
It's always been at the higher end of the market, but according to my research, it was to do with the attitude of the employees—they were really focused on giving good customer service.