...的行为症状 2、个人工作压力的来源(sources of work stress) (1)与工作情况有关的压力 ① 超载的工作负荷量(work overload) ②生产线的歇斯底里症(assembly-line hysteria) ③决策责任和决策压力(decision-making responsibility and stress) ④工作...
If that operator has to answer 2,500 calls a day, the problem is not necessary a lack of telephone techniques - it could be a situation of workoverload and training alone might not help.