Chains such as KFC, McDonald's and Pizza Hut are setting a new standard of customer service, using strict employeetraining and constant monitoring to ensure the friendliness of frontline staff.
"When an employee goes on paternity leave and is with his kids, he gets a new kind oftraining: in how to keep cool under stress," says spokesperson Christine Elberg Holm.
"When an employee goes on paternity leave and is with his kids, he gets a new kind oftraining: in how to keep cool under stress," says spokesperson Christine Elberg Holm.