This last factor for building ahigh-spirited team is the responsibility of the organization and the managersworking together.

I was so surprised and flattered to hear from such ahigh-level Comcastexecutive thatI laterinter- viewed him forthis book(see Chapter Two).

Ahigh fall is certainly among the speediest ways to die: terminalvelocity (no pun intended) is about 200 kilometres per hour, achievedfrom a height of about 145 metres or more.