Consider that the CTI application handles inbound calls by routing callers to the most qualified agent to handle each type of call.
假设这个CTI应用程序通过将呼叫者路由到最有资格处理每种呼叫类型的代理处来处理所有接入呼叫。
2
With this approach, you create a centralized management solution by configuring generic routing logic into each appliance and then have the script call external routing rule services.