Scholtes suggested that corporate attempts to impose certified process improvement programs like ISO 9000 across large organisations may be missing the point.
"A fundamental premise of the 'train-wreck' approach to management is that the primary cause of problems is' dereliction of duty '" said Peter Scholtes in the Leader's Handbook.
“从‘火车失事’而引出管理的概念，这个过程有一个最基本的前提，那就是事故发生的首要原因是‘玩忽职守’。” Peter Scholtes在他的“领导者手册”一书中如是说。