The ways of service recoveries, customers' secondary satisfactions, and the sorts of service failures have relationship with customers' behavioral intention.
饭店服务补救方式、服务补救后顾客二次满意度、服务失误类型与顾客行为意向均存在相关关系。
2
The students in secondary vocational schools are a special group compared with senior high school students, for most of them are failures of elementary education.