In conjunction with Net-SNMP installed on the collector node and with the mmsnmpagentd service running, the user can capture SNMP trap information for monitoring and analysis on the management node.
In many cases, the canonical data models employ information-engineering techniques and the serviceanalysis models employ UML techniques with business definitions being interchanged between the two.
But CRM as the customer relations management's tool provides the very good basis for the enterprise 's policy of marketing and service through analysis of the customer information.