Most trip-cancellation policies also include toll-free telephone help for things like rebooking travel or obtaining emergency prescription refills.
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2.
In the meantime, I tried rebooking online at United.com as the recurring hold message kept telling me I could.
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3.
While widespread cancellations can lead to long waits at the airport-ticket counter or on the telephone, airlines in recent years have improved websites to allow for online rebooking.
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