In the situation of strong business rivalry, good surface quality of cold steel strips is not only deputy to the image of enterprises, but also the prior condition of gaining the market.

The acquisition of Sybase deepens SAP's rivalry with Oracle, the other big maker of business applications, which has performed more strongly of late (see chart).

But win shopper is the key that the business wins victory in the modern rivalry, therefore, the client's relation manages-the CRM is an important constitution fraction among them.