Unlike some colleagues, he saw these callers as an opportunity rather than problem-if only they could get beyond their "presentingproblem" and talk of their real troubles.
Check how the presentingproblem is a problem for the client. Take the problem seriously, but not necessarily as the area on which the therapeutic work needs to take place.
核对现有问题如何成为案主的难题,认真看待问题,但治疗工作却未必要局限在此范围内发生。
3
Awareness does not only entail informing people of the problem, but also presenting them with solutions.