"In winning this prestigious accolade, Singapore Changi Airport cements its place as one of the world's favorite airports, " said Edward Plaisted, chairman of Skytrax.
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"Initially about 60% of the reviews were people wanting to have a rant at something, " said Plaisted, adding that these reviews were now in the minority.
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Plaisted said it was clear that airlines were paying attention to the power of the sites, as he suspected airline staff had attempted to plant negative reviews of competitors on Skytrax.