"We would talk about football or something to take their mind off the bill, " Pianelli recalls.
FORBES: Companies, People, Ideas
2.
Pianelli and Phillip Gemmati say they were pressured to raise revenues at least 50% per year at the West Palm Beach, Fla. office.
FORBES: Companies, People, Ideas
3.
To get add-ons past customers, Pianelli and Gemmati say they forged signatures, got lower-level clerks to sign the invoice--even distracted the customer from looking at the bill.