When you have to deliver bad news to someone, you of course want to do it as nicely as possible.

Whether you are someone who just wants to move from good to great with your speaking, or someone who feels too afraid to stand up and speak, the great news is that you can move forward, be relaxed, and turn into a great speaker.

Fortunately for this resort the news was all positive and I'm sure someone down the line is going to read what they posted and be influenced by it.