The daily operations of today's businesses rely heavily on forms for data collection, including such activities as account opening, claims, requests for service, and even tax filing.

You can test this by signing on as the WebSphere MQ service account, opening a command window and typing perl -v.

Why we Make Mistakes is an eye-opening account of our brain's imperfections and a frightening report of how little we do as a society to keep these shortcomings from becoming dangerous.