Which makes for better overallcustomersatisfaction?
哪些方面会提高总体顾客满意度？
2
The study finds that overallcustomersatisfaction with airlines in 2009 has declined for a third consecutive year to a four-year low.
调查发现，2009年航空公司的整体客户满意度连续第三年下滑，创下了四年的新低。
3
Overallcustomersatisfaction with airlines was down this year, in part because of costs and fees, according to a study released in June by J.D. Power and Associates.
根据市场研究机构J.D. Power and Associates六月发布的研究显示，由于成本和费用的因素，今年客户对航空公司的总体满意度下降了。