For consumers to get an answer to an open-endedquestion it will be necessary for them to use a booking or query widget that does not require the customer to know where they are going.
对于提出开放性问题的消费者而言，他们需要一个没有要求他们填写“去哪里”的预订或查询工具。
2
It is particularly useful because it is an “openended” question. It can’t be answered by “yes” or “no” so it is helpful in keeping a conversation going.
特别是，由于是开放式的问题，无法用“yes”与“no”来作答，所以有助于延续对话的进行。
3
We then reworded the question to "What else can we tell you" -a more open-ended phrasing -and started getting more substantial replies.