As Forbes contributor Michael Millenson stated, Money and Power Embrace Patient Engagement.
FORBES: The 7 Habits of Highly Patient Centric Providers
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"Shopping by its nature assumes you can judge the quality of the product you're getting, " says Michael Millenson, a Chicago hospital consultant.
FORBES: Magazine Article
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With 7 million visitors to its site each month Health Grades keeps the pressure on hospitals to improve, says Michael Millenson, who runs consulting boutique Health Quality Advisors.