Operational CRM provides support to "front office" business processes, e.g. to sales, marketing and service staff.
运营式CRM为前台业务提供支持，如销售、市场和服务人员。
2
The whole discussion about the costs, ROI or marketing of SOA boils down to one thing: Business and IT have to adopt a common mindset - a service-oriented mindset.
The course may include topics such as tourism geography, customer service, business math, hospitality law, accounting, convention marketing, and hotel reservations systems.