Kanomodel: how to understand and analyze customers' requirement?
KANO模型:如何理解与分析顾客需求?
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However, KANOmodel still has some limitations in practice and it needs to be revised in the quality evaluation aspect.
但KANO模型在实际应用中还存在着不少的局限性,需要对其质量评价方法进行进一步的补充和修正。
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According to Kanomodel, digital libraries can ensure must-be quality, improve expectant quality and create attractive quality for the development of loyal users.