Special thanks to the authors of the Geographically Distributed Development: Centralize Change and Configuration Management informationcenter, and to the IBM Scenario Analysis lab.
特别鸣谢《全球分布式开发》的作者:集中变更与配置管理信息中心,以及IBM场景分析实验室。
3
Analysis of customer contact information (e-mails, chats, problem tickets, contact center notes) for insight into quality or satisfaction issues.