At one point Ms. Kingscott was erroneously told the technician was at her home.
WSJ: The Wait-Time Misery Index
2.
"Poorly erected scaffolding, exposure to dangerous types of dust, and inadequate washing facilities were among the poor standards we found on some sites, " said Andrew Kingscott.
BBC: England
3.
When Victoria Kingscott's cable went on the fritz, the 25-year-old senior analyst at a financial services firm in New York says Time Warner Cable told her she couldn't get a Saturday appointment for three weeks.