The West Palm Beach office had an unusual way of recording lost business, according to Gemmati.
FORBES: Companies, People, Ideas
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Pianelli and Phillip Gemmati say they were pressured to raise revenues at least 50% per year at the West Palm Beach, Fla. office.
FORBES: Companies, People, Ideas
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To get add-ons past customers, Pianelli and Gemmati say they forged signatures, got lower-level clerks to sign the invoice--even distracted the customer from looking at the bill.