Ms. Hesseltine says she hopes her son, a 27-year-old computer engineer, will be able to do some of the setup work for free.
WSJ: As Wages Rise, Firms Consider Replacing Workers With Devices
2.
Ms. Hesseltine got the idea for using touch-screen technology to eliminate most or all of her minimum-wage customer-service staff after seeing a nearby juice business do something similar.
WSJ: As Wages Rise, Firms Consider Replacing Workers With Devices