A focus on customer delight needs the other four principle to be in place, as they entail a completely different way of running the organisation.
聚焦于让客户愉快，需要其他4条原则到位，它们一起承担了企业运行完全不同的方式。
2
He wanted to be on time for work, so he wrote down what that would entail: waking up, showering, dressing, preparing breakfast, eating, driving, parking and buying coffee-all before 9 a.m.
But Britain's auctions have become so large that they entail far more risk for primary dealers, the Banks that purchase government securities at auction and then sell them on.