An integrated and usually automated communications system that coordinates all telephone and electronic contacts between an organization and the public.
Example sentencesExamples
A good system is integrated and can attach additional data from other customer management systems in your contact center.
Speech is an important part of a company's contact center and customer care infrastructure.
Selecting a call management system for a primarily outbound contact center can be a daunting challenge.
With 70 percent of all customer contacts taking place in a company's contact center, organizations cannot afford to provide anything less than an exceptional experience.
A solid purchasing and implementation strategy will result in a wise choice that will help assure a successful customer contact center.
This emphasis on quality performance enables the contact center to remain competitive and profitable.
A contact center is a technologically sophisticated version of the traditional call center.
These varied media are turning the traditional call center to a multimedia customer contact center.
The renewed commitment to customer service is having a profound impact on the role the contact center plays in the corporate enterprise.
These messages can be handled successfully inside an appropriately equipped contact center.
Seventy-two percent of respondents agreed/strongly agreed that improving customer loyalty is a crucial measure of success in a customer contact center.
Line and middle managers need training on how to most effectively support and coach performance to quality standards in a multichannel contact center.
If desired, callers can be connected to a contact center agent for live assistance.
How does a call center that is just learning to become a contact center become the heart of a company's e-commerce strategy?
Call recording, agent performance and the evaluation thereof are processes as important to a modern contact center as an e-commerce site.
The second major difference between traditional call centers and today's multichannel contact center is that the customer expects more control of the communication.
He also e-mailed the contact center, claiming responsibility and providing his phone number and e-mail address.
Chat also gives the contact center the opportunity to apply text analysis capabilities to better serve customers and provide consistent service.
Today's customers demand a complete contact center solution, one that integrates smoothly with existing data structures in a multiapplication environment.
The service has trained jointly with other countries including for the last two years Japan, with Brunei acting as a contact center.
Definition of contact center in US English:
contact center
noun
An integrated and usually automated communications system that coordinates all telephone and electronic contacts between an organization and the public.
Example sentencesExamples
A good system is integrated and can attach additional data from other customer management systems in your contact center.
Chat also gives the contact center the opportunity to apply text analysis capabilities to better serve customers and provide consistent service.
A solid purchasing and implementation strategy will result in a wise choice that will help assure a successful customer contact center.
He also e-mailed the contact center, claiming responsibility and providing his phone number and e-mail address.
This emphasis on quality performance enables the contact center to remain competitive and profitable.
Selecting a call management system for a primarily outbound contact center can be a daunting challenge.
Line and middle managers need training on how to most effectively support and coach performance to quality standards in a multichannel contact center.
The renewed commitment to customer service is having a profound impact on the role the contact center plays in the corporate enterprise.
With 70 percent of all customer contacts taking place in a company's contact center, organizations cannot afford to provide anything less than an exceptional experience.
Call recording, agent performance and the evaluation thereof are processes as important to a modern contact center as an e-commerce site.
Seventy-two percent of respondents agreed/strongly agreed that improving customer loyalty is a crucial measure of success in a customer contact center.
The second major difference between traditional call centers and today's multichannel contact center is that the customer expects more control of the communication.
Speech is an important part of a company's contact center and customer care infrastructure.
A contact center is a technologically sophisticated version of the traditional call center.
If desired, callers can be connected to a contact center agent for live assistance.
Today's customers demand a complete contact center solution, one that integrates smoothly with existing data structures in a multiapplication environment.
These messages can be handled successfully inside an appropriately equipped contact center.
These varied media are turning the traditional call center to a multimedia customer contact center.
The service has trained jointly with other countries including for the last two years Japan, with Brunei acting as a contact center.
How does a call center that is just learning to become a contact center become the heart of a company's e-commerce strategy?